OpenAI launches Presence to put voice agents in the enterprise
OpenAI has unveiled Presence, a product aimed at helping large organisations build and run voice agents. ...
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Tag: customer service
CommBank leans on Microsoft to power its customer service AI
Australia's largest bank is deploying a Microsoft-built AI system to field customer queries, sharpening a debate ...
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What it really costs to build an AI chatbot in Australia
AI chatbots have moved from novelty to business essential, and Australian firms are asking the hard ...
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